TERMS & CONDITIONS

Fountain Events

Fountain Events Cancellation Policy

1. General Terms

  1. All taxes including GST or any applicable government levies shall be charged extra as applicable.
  2. Freight, transportation, cartage, and logistics charges will be billed additionally, unless explicitly mentioned in the quotation.
  3. Tent size, décor setup, and layouts may vary as per venue restrictions and on-site feasibility.
  4. Temporary electricity connection, generator/diesel charges, or power backup costs shall be borne by the client unless included in the agreed package.
  5. Seasonal flowers, vegetables, fruits, and other perishable materials are subject to market availability.
  6. Any additional services, materials, manpower, or last-minute changes requested by the client will be charged extra.
  7. Fountain Events reserves the right to outsource certain services (photography, artists, musicians, technical teams, etc.). If service hours exceed agreed timelines, additional charges will apply.
  8. In case actual guest count exceeds the guaranteed number confirmed in writing, additional charges will apply accordingly.
  9. Any damage caused to décor, property, equipment, or vendor materials by the client, guests, or third parties engaged by the client shall be recoverable from the client.
  10. All disputes shall be subject to the jurisdiction of the courts of Lucknow, Uttar Pradesh.

2. Booking & Payment Terms

  1. Booking will be considered confirmed only upon receipt of the advance payment.
  2. Payment structure:
    • 30% of the total estimated amount at the time of booking (non-refundable booking amount).
    • 60% of the total estimated amount to be paid 30 days before the event date.
    • Remaining 10% to be paid 7 days before the event date.
  3. All payments must be cleared before the event commencement. Fountain Events reserves the right to withhold services in case of pending dues.

3. Changes & Modifications

  1. Any changes in event schedule, program flow, menu, décor, or services must be informed in writing at least 30 days prior to the event date.
  2. Fountain Events will make reasonable efforts to accommodate changes, subject to feasibility and additional costs.
  3. Price revisions may apply in case of major changes in scope.

4. Force Majeure

Fountain Events shall not be held liable for failure or delay in performance due to circumstances beyond control including but not limited to:

  • Natural disasters
  • Fire, flood, cyclone
  • Government restrictions
  • Riots, curfew, lockdown
  • Pandemic or public emergency

In such cases, rescheduling options may be discussed mutually. Refunds will not be applicable under force majeure conditions.

Fountain Events Cancellation Policy

Cancellation Policy

If the client cancels the event:

Timeline Refund Applicable
45 days before the event50% refund
30 days before the event30% refund
15 days before the event10% refund
Less than 15 daysNo refund
All refunds (if applicable) will be processed within 30–45 working days after deduction of committed vendor payments and non-recoverable expenses.